120 + Attendees
30+ Speakers
100+ Enterprise
Hyper-Personalization
Customer Data
Omnichannel Orchestration
Conversational AI
Phygital
Voice of Customer Analytics
We automated customer support.
We forgot to automate satisfaction.
Top CX Experts Joined Us Earlier
Dr. Ganesh Sethi
Chief Customer Officer
Invince
Anupama Mishra
Head of Digital
Zelestra
Parag Garodia
CXO
Excitel
Dilpreet Singh
Head of CRM, Loyalty & Partnership
ITC Hotels
When you bought a 5 crore CRM
to send 'Dear {First Name}'
Where AI is actually driving ROI in CX today beyond the hype and how leading Indian enterprises are putting it to work in support, sales, and retention.
AI in Customer Experience
Turning fragmented feedback tickets, social, surveys, calls into decisions leadership actually acts on.
Voice of the Customer
The Retention Economy
Acquisition costs are climbing and retention is now a CFO metric. How CX leaders are being asked to own that number and what they're doing about it.
CXTech Summit Means:
Invite-Only Curation
Single-Track Format
120 CXOs, No Filler
Curated Partner Opportunities
Omnichannels so integrated,
they all forget us at the same time
Where Real Challenges
Meet Real Solutions
About Us
CXTech Summit 2027 brings together 120 of India's top CX leaders for one day Summit to shape the CX Industry by real conversations. We discuss real problems, solutions, and future innovations shaping CX, building the day around what attendees are actually facing because the best ideas deserve more than one afternoon
Our Journey in Numbers
10
Years of
Experience
9K
Trusted
Leaders
3K
Leads
Generated
Our Valued Partners
Our Partners
CXTech Summit 2027 (All Editions)
Chapter: Delhi NCR | Jan 2027
Customer Acquisition & Service Economics: Where leaders from telecom, travel and hospitality, healthcare and consumer internet define how CX investment turns into growth and retention.
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Chapter: Bangalore | March 2027
Architecting Next-Gen CX: Where enterprise CXOs and technology leaders evaluate, select and scale the CX technology shaping modern customer experience.
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Chapter: Mumbai | May 2027
Enterprise Scale & Multi-Agent Architecture: Where BFSI leaders, enterprise CXOs and SaaS visionaries audit 2027 developments. Moving from experimental pilots to product-grade, regulation-ready CX stacks.
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